AG LAW is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns.

If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

However, if your concerns are still not resolved and you would like to make a formal complaint, you can do this by contacting our switchboard on 0203 150 4168 and requesting the email contact details of our client care team. Alternatively, you can put your complaint in writing addressed to:

Altin Kaprata
C/o Client Care Team AG LAW LTD
Address: The Grange, 5th Floor, 100 High Street, London N14 6BN

Your complaint will be formally acknowledged upon receipt, and you will be provided with a copy of our complaints handling policy which sets out exactly how your complaint will be handled with timescales.

Legal Ombudsman

Once you have gone through our internal complaints procedures and are not satisfied by our final response, you can then refer your complaint to the Legal Ombudsman, an independent complaints body who can investigate complaints about the legal service you have received.

Contact details:
Address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333 between 9am to 5pm
Email: enquiries@legalombudsman.org.uk